yyyyyy x. yyyyyy                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                       abc@xyz.com

objective

experienced business professional eager to contribute dynamic operations, marketing, public relations, administrative and coordination skills in a challenging operations manager assignment.

career profile

ø  over 23 years of relevant industry experience.

ø  skilled in exceptional customer service.

ø  notable coordinator and facilitator.

ø  strong leadership skills.

ø  knowledgeable in accounting and financial control.

ø  well-organized multi-tasker with strong detail orientation.

ø  extensive corporate-sponsored training and development.

ø  knowledgeable in business unit operations.

ø  contributor in critical process improvement.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

professional experience

stew leonard s yonkers, ny                                                                                            1999 - present

building services manager/store manager (2007 c present)

      promoted to supervise crew of 25 personnel to maintain interior and exterior of store.

      prepare daily/nightly cleaning checklists, manage inventory and schedule coverage.

      support department and perform annual reviews.

      facilitate monthly communication meetings.

accounting office manager/store manager (2003 c 2007)

      advanced to resolve customer issues.

      provided exceptional customer service.

      ensured cleanliness and presentation of store.

      reported and shared information with all departments.

accounting office manager (2000 c 2003)

      supervised accounting staff, monitored cashier performance and register issues.

      prepared financial reports, quarterly and annual reviews and department schedules.

      coordinated with president, vps and director of operations.

part-time accounting clerk, 1999 - 2000

      recruited to reconcile cash drawers, prepared daily reports and closed department each night.

      researched credit disputes and interact with customers on occasion.

      reported directly to director of operations.

 

other experience

prior to 1999, employed by pitney bowes management services as customer service manager, texaco supervising site representatives and processing package shipments, and customer service manager, ibm palisades supervising site representatives and managing database/inventory; customer service representative, ibm 1133 winchester avenue processing documentation and customer database; perriellos pizza ring preparing food, providing customer service and delivering orders and mail room clerk, hub, ibm processing incoming and outgoing mail shipments.

education

westchester community college, city, ny, major, 1987