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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

career objective                              

results-driven it professional specializing in qa analysis and testing eager to contribute technical expertise as well as strong project management skills toward actively supporting an organization in maximizing performance

profile                                                

ø  offer numerous years of progressive it experience, with expertise in quality assurance, testing and issue resolution, network administration, project management, and disaster recovery

ø  solid record of boosting systems performance by building test cases, scripts, and test plans; successfully manage key projects from conception through completion

ø  maintain open lines of communication with management to facilitate client-focused, service-oriented environment; assess and respond to individual needs and consistently exceed client expectations

ø  demonstrated ability to build and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic organization, prioritization and time management skills; continually achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

ø  bilingual in english / spanish

 

~ technical proficiencies ~

vtam ~ cics ~ jcl files ~ netvie ~ ncp ~ tso ~ vps/sdsf/iof.orf ~ straight dos/vs ~ power dos/vs ~ os/vs1 ~ vm/cms ~ mvs/jes2 ~ theory and commands  ~  pascal i & ii ~ irma workstation ~ ms office ~ unix ~ nt ~ lotus notes ~ citrix ~ cisco ~ tivoli ~ san ~ fitnesse ~ selenium ide ~ db-visualizer ~ xml ~ clearquest

professional experience                

qa analyst, alliance technologies, des moines, ia                                                                                2008 c 2009

  • successfully created and executed testing plan for proprietary applications and point of sale (pos) terminals; utilized selenium ide to develop regression testing
  • designed documentation process to track defects, bugs, and enhancements; prepared release schedule

 

qa analyst, shazam, its, johnston, ia                                                                                                  2006 c 2008

  • played an integral role in establishing qa department and installed new code; developed standard operating procedures and trained new personnel
  • authored large suite of cas test scripts and participated in designing high-level techniques using naming conventions, symbolic links, and variable files for financial data; eliminated any hard-coded values to create dynamic scripts capable of running in any environment and using any selected data set
  • maintained detailed records of test results and designed new defect tracking documents
  • migrated extremely large set of financial applications from ibm mainframe onto an hp-based system for oltp and unix-based servers for back office applications

 

application configuration analyst, visa dps, highlands ranch, co                                                    2003 c 2005

         performed a broad scope of functions to support implementations, parameter changes, and client service offerings; analyzed business requirements to create technical configurations that optimized system performance

         provided rotating 24/7 on-call support for database build validations, verification of reports detailing configuration link errors, and installation of changes owned by the application configuration department

         entrusted with responsibility for master database (ced) environments for all tandems (dps and plus), master environment ap parameter files for dps tandems, master environment files and netbatch jobs for client configurations, manual maintenance of network bin files, control card entries on mvs in qa, cert and production for the addition of bin, pos check routing and transit number and reports, alg letter templates, and buxx web-based maintenance

         eliminated data redundancies between tandem and mvs systems by automating control card updates, capitalized on existing procedures and controls by migrating atm responsibilities and the mvs control card functionality into the group, and introduced other process improvements to effectively manage workload from turnover to change management

 

continued


yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2

 

sr. certification analyst, jpmorgan chase, houston, tx                                                                       2001 c 2003

         expertly oversaw and reported on all processor certification testing for new products, product changes, communication protocol changes, and upgrades for telecommunication systems, vendor operating systems, and hardware / applications; completed pulse billing documentation

         delivered comprehensive support for issues with online transaction processing, off-line settlement processing, and network telecommunication production; additionally supported disaster recovery testing for the houston tandem switch initiative and individual processor tests

         accurately conducted pin validation and testing, maintained critical databases, and performed kpv and kek testing and validation

         added new processors to the production database; selected to train with database group on adding new card bases and terminals

 

distributed data center manager, morgan stanley & company, new york, ny                                        2000 c 2001

         diligently monitored hardware, software (through delphi), operators, networked backups, and novell and nt backups to ensure stability of data processing environment; consistently achieved all deadlines and goals

         updated policies for delphi s problem tracker and legato s networker, authored unix scripts to meet operational needs, and installed and tested tape temp, storagetek 9710 dlt box, and networker 4.2.5 with ultra 4000

 

certification manager, electronic data systems, parsippany, nj                                                            1993 c 2000

         led 14-member technical team in all aspects of daily activity; created and implemented training manual

         established disaster recovery plan for parsippany division including  location, systems, staff, and processes

         proficiently monitored communications and processing of host interfaces using multiple platforms such as unix, tandem, and ibm mainframe of eft networks (cirrus, plus, interlink, maestro, visa, mastercard, star, pulse, magic line, honor, and carte)

         ensured pinpointed compatibility with new client product; worked with external financial institutions to resolve network operational issues

         transmitted files using vtam and cics, coordinated and certified on-line host interface systems in a multi-project environment, and conducted technical and project reviews to assess and determine application message formats, communication protocols, and coding jcl

education                                           

computer operations, dover business college, insert campus, nj

 




 

yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx


---

 

 date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of steering major testing, issue/defect resolution, and implementation projects.  i excel at creating and executing test cases, scripts, and test plans, as well as in identifying and eliminating root causes.  my strong communication skills combined with my depth of technical knowledge have consistently proven instrumental in my success.  to complement this background, i am bilingual in english and spanish.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

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