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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

Performance-driven and versatile professional eager to contribute expertise in logistics, transportation, supply chain management and warehousing toward supporting a progressive organization in optimizing operations.

 

Profile

 

Excel in utilizing metrics analysis to drive continuous improvement, fortifying customer relations and company reputation, and formulating policies and procedures which increase productivity, service levels, and efficiency. Reputation for superior initiative, establishing a cooperative climate across multiple departments, and identifying opportunities which will result in long-term benefits for the employer.  Appreciated for strong communication skills, a solid work ethic, and expertise in staff training and coaching.  Harness enthusiasm and energy to build and inspire teams, resolve conflicts, elevate morale, and steer personnel to achieve productivity excellence.   Able to precisely define goals, uncover challenges, propose modifications, and drive solution implementation to achieve measurable process improvements.  

 

Selected Achievements:

 

         Boosted client satisfaction scores for Protrans by 25% through implementation of performance metrics.

         Leveraged strong skills in cost control to reduce Protran s CSR department s operating budget by 30%.

         Championed corporate implementation efforts at Protran which grossed $750K per month during 1st quarter of 2008.

         Considerably enhanced daily logistics operations at Air Road Express by introducing and administering Roadnet routing system, Territory Planner, and Fleetloader system; decreased overall fleet mileage by 25% following Roadnet implementation.

         Slashed operational costs at Novelty by 25% through expertly negotiating fleet purchases and maintenance agreements.

         Resourcefully restructured driver delivery route system at Novelty to accelerate on-time performance and minimize expenses by 30%.

 

Professional Experience

 

Rapid Delivery Logistics, Indianapolis, IN, 2008 to Present

General Manager

  • Spearhead daily business operations inclusive of policy and procedure development, client relations, account development, carrier/brokerage contract negotiations, and customer pricing.
  • Demonstrate exemplary human resources administration skills in hiring, training, developing and motivating personnel, and steering strict compliance with DOT safety rules and regulations.

         Significantly enhanced team performance by developing and implementing a proactive employee handbook guide.

 

Protrans International, Indianapolis, IN, 2006 to 2008

Logistics /  Manager of Customer Service in U.S. and Mexico

         Applied polished organizational strengths toward hiring, training, managing, evaluating and directing 45+ customer service reps (CSRs) at U.S. and Mexico facilities.

         Decisively assembled customer service department network to enhance employee performance, visibility and accountability.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Supported Quality department in C-TPAT implementation and ISO audits to effectively drive continuous improvement.

         Fostered relationship with University of Tecnol gico de Monterrey to institute student internship programs spanning several campuses across Mexico.

 

Air Road Express, Indianapolis, IN, 2000 to 2006

Director of Logistics / Manager of Customer Service

  • Steadily advanced through a series of promotions based on proven performance and results.
  • Proficiently managed LTL consolidation services for logistics firm generating $35M in annual sales and held accountability for agreements and relationships with service partners.
  • Trained, coached, supervised and evaluated team of 8 employees.
  • Meticulously prepared SOPs for consolidation call center and expeditiously processed supplier shipment pick-up requests.
  • As Inside Sales Manager, led successful start-up of new warehouse location, exceeding projected revenue forecasts, and facilitated sales activities to targeted customer base.
  • In role as Senior Logistics Analyst, conducted pre- and post-audits on customer billing manifests and vendor invoices, navigated warehousing and distribution projects, and served as Certified ISO 9002 Internal Auditor.
  • As Corporate Warehouse Administrator, devised specific warehouse operating procedures along US/Mexican border, compiled transportation proposals and warehouse contract agreements, and supervised warehouse operations as 3PL (third party logistics) provider.
  • Designated as administrative super-user for Provia Foursite warehouse management system.

 

Celadon Trucking Services, Inc., Indianapolis, IN, 1999 to 2004

Operations Manager

         Exercised considerable leadership talents in managing team of 70 drivers, monitoring productivity, enforcing compliance with DOT and safety regulations, maximizing retention, and overseeing disciplinary action as needed.

         Performed dispatch functions and held responsibility for maintaining excellent fleet readiness.

 

Novelty, Inc., Greenfield, IN, 1998 to 1999

Transportation Manager

         Expedited time-sensitive deliveries 25% through development and introduction of contract carrier program.

         Customized truck routing software to reduce overall operating expenses and heighten efficiency.

         Handled full spectrum of administrative operations such as driver file maintenance, activity logs, safety meetings, and DOT documentation.

         Recruited quality drivers and drove efforts to elevate retention by 30% from previous fiscal year.

 

Education

 

B.S. Degree in Business (in progress), Penn State University

A.A. Degree in Business, Axia College, Phoenix, AZ

 

Computer Skills

 

Microsoft Excel, Word and Access; PC*MILER; Qualcomm; AS400; SAP; Foursite Provia Warehouse Management System; Roadnet; Territory  Planner; FleetLoader

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