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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
- offer solid and progressive border patrol support experience, including expertise in business support, office administration and customer service.
- demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and customer communication.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.
key achievements
customer service
- offer 10 years of experience in client-focused industries focused on delivering world class customer service.
- effectively identify and capitalize on opportunities to promote and expand business opportunities and contacts.
administrative support
- strategically scheduled high-volume calendar to maximize use of time and resources while meeting client needs.
- responsible for utilizing assessment and prioritization skills in determining follow up techniques for all incoming leads.
professional experience
border patrol station
nogales, az
2005-present
border patrol agent
- demonstrate capacity to provide comprehensive support for all staff including filing, handling phones, processing paperwork, and effectively managing all essential tasks.
pepsi bottling group
2001-2005
delivery truck driver
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
budweiser 1999-2000
delivery truck driver
successfully steered delivery operations to generate high volume growth and revenue on behalf of company.
south texas community college 1998-1999
student financial aid advisor
facilitate productive communication with students, assisted them in applying for financial aid.
professional education
general coursework south texas community college mcallen, tx 1999
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