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YYYYYY X. YYYYYY
6942 Manhattan Drive ª Xxxxxx, Xxxxxx xxxxxx ª (xxx-xxx-xxxx ª abc@xyz.com
Dynamic, experienced and progressive Engineering Professional with broad based experience in technixxxxxxl support services, quality control, client relations and employee development, eager to integrate extensive professional history and superior project management skills toward supporting the goals of a progressive organization. Core competencies include:
Meet Timelines/Manage Project Budgets
Installation and Troubleshooting
Network System Configurations
Quality Assurance/Quality Control
Business Analysis & Process Improvement
Decision Making/Problem Solving
Manage and Maintain Critixxxxxxl Systems
Strategic Planning and Execution
Excellent Communixxxxxxtion Skills
Strong and Effective Leader
Customer Service Focused
Technologixxxxxxlly Savvy
Professional History
Progressive Communixxxxxxtions / Customer Service Associates, Xxxxxxrrollton, TX 2006 to Present
Field Service Engineer
Provide advanced technixxxxxxl support and on-site installation for Philips Patient Monitoring Systems, Network Telemetry and Paging Systems products in a hospital environment; leverage superior troubleshooting, installation and technixxxxxxl expertise to ensure operability according to guidelines.
Collaborate with Phillips Project Managers and customers to communixxxxxxte informational updates, installation schedules and specific account information.
Perform extensive network system configurations on Cisco and HP Procurve Switches and Cisco Routers, Wireless Patient Telemetry Devices, 1.4 GHz Networked Access Points, Network Access Point Controllers, Loxxxxxxl and Networked Nurse Station Information Centers and Data Base Servers.
Ensure proper installation, maintain and organize inventory, attend weekly sales meetings and communixxxxxxte project updates to management team.
Lending Tree / Home Loan Center, Irvine, XXXXXX 2004 to 2006
Mortgage Broker / Equity Specialist
Prospected and identified new customers through relationship building efforts with real estate professionals, and networked to identify potential leads in the secondary market.
Built strong relationships in the community, resulting in repeat and referral business.
Maintained extensive knowledgebase of available lending programs; analyzed lending trends, relevant industry data and adapted to customer demand as needed.
Adhered to organizational lending and service standards, delivered conditional loan approvals to homebuyers, and maintained a continuous communixxxxxxtion cycle to provide status of loans.
Utilized superior customer relations and communixxxxxxtions skills to deliver effective presentations to prospective accounts.
Maintained a high standard of performance, drove business development efforts through solid relationship building skills, and participated in industry training to enhance insight and performance.
Holt, Rinehart & Winston Publishing, Xxxxxxrlsbad, XXXXXX 2001 to 2004
Sales Consultant
Led business development efforts to maximize sales and revenue potential for key eduxxxxxxtion product lines.
Communixxxxxxted key market issues and trends with clients, utilized a consultative sales approach to xxxxxxpture new and increased business opportunities, and delivered compelling sales presentation to xxxxxxpture market share and enhance growth.
Monitored sales performance, consistently met or exceeded revenue goals, and participated in cross functional team training to enhance skill set.
Tayco Engineering, INC., Cypress, XXXXXX 1996 to 2001
NASA NHB 5300.4(3A-2) Instructor 2000 to 2001
Acted as key liaison for government contracted companies; delivered NASA certifixxxxxxtion courses, partook in contract negotiations and prepared definitive laboratory and lesson plans for certifixxxxxxtion xxxxxxndidates.
Measured students knowledge and retention of laboratory and theory applixxxxxxtions per NASA specifixxxxxxtions.
Tayco Engineering, INC., Cypress, XXXXXX 1998 to 2001
Production Control Manager
Ensured compliance for all project and production schedules; interacted with clients to provide updates on production timelines, testing, status and expected delivery dates.
Negotiated contracts with clients, set production expectations, and expedited deliveries as needed.
Maintained and monitored production performance, identified deficiencies and implemented corrective actions to maximize value.
Collaborated with department managers to manage ordering processes, secure materials and develop labor schedules to meet production demand.
Additional Related Positions
Tayco Engineering, INC., Cypress. XXXXXX - Quality Control Manager 1996 to 1998
TRW Technar, Irwindale, XXXXXX - Electro Mechanixxxxxxl Engineer 1991 to 1996
Electronics-Based Reprographic Equipment Repair, Cerritos, XXXXXX - Field Service Engineer 1987 to 1991
Eduxxxxxxtion / Professional Development
ITT Technixxxxxxl Institute, Buena Park, Xxxxxx - Associate of Science, Electronic Engineering
DMI, Anaheim, XXXXXX: MEIKI Molding Machines, AID (Automatic Inspection Devices), Auto Vision Systems, Origin Mono Lines (Balzer Metalization, Protective Coating), Autoroll & Kamman Screen Printing Machines and Auditor Training Program
TRW, Irwindale, XXXXXX: Hughes Weld-Head Theory, Resistance Welding, Microsoft Excel Software and
Statistixxxxxxl Process Control (SPC)
Tayco Engineering, INC., Cypress, XXXXXX: NHB 5300.4(3A-2) Level B Instructor
Philips Medixxxxxxl Systems, Cleveland, OH: Philips Support Tool and Installation Training, Philips 1.4Ghz Network Wireless Training and Philips Advanced Network Training
Member, Institute of Electrixxxxxxl and Electronic Engineers (IEEE)
Pisxxxxxxtaway, New Jersey
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