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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective                              

results-driven manager eager to contribute exceptional customer service, analytical problem-solving, and technical skills toward supporting the employer in improving performance

profile                                                

ø  offer ten years of progressive experience with expertise in customer service, operational management, and staff development in the financial arena

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate key relationships with diverse client base and key business partners

ø  demonstrated record of building, leading, and retaining top-performing support teams; strategically plan and coordinate workflow for optimal coverage while containing labor costs

ø  research and analyze financial data and business operations to design process improvements that boost corporate profitability

ø  accurately identify and capitalize on opportunities to penetrate and develop highly competitive markets

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including ms office programs (word, excel, powerpoint, access, outlook)

 

~ key achievements ~

  • played an integral role in developing and implementing new audit procedures, process improvements, and resolving escalated situations at raymond james
  • grew deposit base at millennium bank by 33% to $20m prior to the bank s acquisition by royal bank of canada
  • consistently ranked individually as top regional loan producer meeting all personal goals, led branch to achieve top sales in all retail campaigns, and maintained positive branch growth in every quarter during tenure with us bank
  • drove bb&t ledbetter branch to attain 500% increase in monthly retail lending of more than $100k

education                                           

austin peay state university, clarksville, tn
master of science in management; with honors (3.9 gpa)                                                                       2005

bachelor of business administration, finance concentration; magna cum laude (3.75 gpa)     2001

professional experience                

raymond james financial, st. petersburg, fl                                                                              1/08 c present

supervisor, asset management services billing department

  • effectively steer all aspects of operations in division with six employees responsible for processing and maintaining billing for a portfolio of 185,000 accounts worth more than $33b
  • coordinate quarterly and monthly billings, revise account data as necessary, and ensure timely and accurate payment to financial advisors and money managers; provide internal, interdepartmental support
  • conduct extensive research, generate detailed reports, and deliver presentations instrumental to senior management in assessing performance

 

millennium bank, gainesville, fl                                                                                                       5/07 c 1/08

branch manager / assistant branch manager

  • effectively directed operations of branch with $20m in deposits and trained and managed six-person staff engaged in retail banking transactions
  • aggressively pursued business development opportunities through partnering with commercial and mortgage lenders, coaching employees in product recommendations, introducing process and product improvements, and proactively monitoring branch performance

 

continued


yyyyyy x. yyyyyy                                                                                                                                                                                   page 2

 

us bank, russellville, ky                                                                                                                 3/04 c 5/07

branch manager iii

  • successfully managed busy branch with approximately $40m in deposits and $20m in retail car, home equity, small business, and unsecured loans; led seven-member team in sales and customer service
  • established and maintained retail and commercial accounts; worked closely with commercial lender, mortgage lender, and investment counselor to provide a full range of services to clients
  • steered human resources functions, including mentoring staff, conducting reviews, and directing sales meetings; additionally oversaw daily operations to ensure compliance with all regulatory guidelines and bank policies

 

bb&t                                                                                                                                               5/99 c 3/04

financial center manager i, hopkinsville and ledbetter, ky (6/03 c 3/04)

management associate, winston-salem, nc (12/02 c 6/03)

teller, russellville, ky (5/99 c 12/02)

  • in recognition of outstanding performance as a teller, selected to participate in the institution s elite, nationally renowned management development program; gained valuable training in retail lending, branch management, and general sales strategies
  • entrusted with oversight of retail lending activity in three branches with a total of 19 employees; trained, evaluated, and managed personnel in providing superior customer service while achieving sales goals

 

yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert specific job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a solid record of driving business performance by training and leading staff in customer service operations, analyzing and reporting on financial activity, and pioneering business development initiatives.  i excel at building external client relationships and internal teams to continually increase sales and profit margins, and am adept at identifying areas for improvement.  my unique blend of analytical and interpersonal skills has consistently proven instrumental in my success.  to complement this background, i hold a master s degree in management and am highly proficient in using ms excel and access to present financial data.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

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