0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com

 

Human Resource & Learning Specialist ▪ Talent Manager

Results-driven Professional seeks new challenge and opportunity to apply

 consummate skills toward optimizing operations of a dynamic organization.

♦ Key areas of Expertise ♦

Human Resource Management

Program/Product Management

Talent Management

Learning Technology/Solutions

Business Process Outsourcing

Training Solutions/Diagnostics

New Business Development

Strategic Planning

Streamline Processes

Market Development

Operations Management

Project Management

Budget Management

Business Analysis/Auditing

Compliance Standards

Sales Solutions/Support

Personnel Management

Leadership & Team Building

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Professional Profile                                                            

Ø  Escalate business development through Human Resource management, program development, talent management, and strategic planning which increase productivity and revenue growth; ensure compliance with company standards

Ø  Proven leader who positively motivates and builds strong teams; direct large scale platform initiatives in learning, performance, and progression aligned to key industries including Education, Health and Public Service, Communication, and High-Tech Resources and Utilities

Ø  Exhibit knowledge in Business Process Outsourcing (BPO), operations management, statistical process control, improvement processes, and business analysis including activity based costing, benchmarking, and auditing; drive organizational growth and increase revenue through outsourcing transformations

Ø  Subject Matter Expert who expands clientele with growth strategy initiatives and secures global multimillion-dollar, Integrated Talent Management and Learning Transformation solutions within Fortune 1000 corporations; maintain customer base through exemplary account management and customer service

Ø  Organized and detail-oriented with expertise in implementation of policies and procedures including benefits and compensation, recruitment, and employee development

Ø  Demonstrate technical ability as Service Technology expert; experience utilizing collaboration tools and solution design software

Ø  Communicate technical and complex information easily and concisely; published authority in field of learning, knowledge management, and social collaboration; speak at HR and learning industry forums

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Employment History                                                          

Global Growth and Offer Management Lead                                                                       12/2007 C Present

Accenture HR & Learning Business Process Outsourcing (BPO) ▪ Virtual Office

   Successfully developed and launched market innovations including: new reality - war for talent , award winning Company mobile learning solution, social learning and collaboration site development, certification program business process, virtual world industrialization, and scheduling and planning automation

   Boost business development through superior leadership and strategic marketing innovations; effective in new product development, building strong client relationships, and increasing revenue growth

   Essential member who directs long-term plans for all services including recruitment, design, development, and implementation of educational materials; create solutions through cross-outsourcing and management consulting

   Result-oriented leader who provides strategic assessment and global talent management solution assistance; support sales and plans of $100M with outsourcing and management consulting engagements

   Key player who manages annual innovation and technology budget exceeding $30M; drive decisions by monitoring the market development process

   Maximize operations by directing innovation incubation pilots; collaborate with clients and diverse research and development teams to ensure strategic alignment with the learning offering and overall business needs

   Administer direct sales support to achieve growth goals; participate in strategic planning and workshops

Director of Health Services (HR and Learning)                                                                    08/2006 C 11/2007

WellCare Corporation ▪ Tampa, FL

   Optimized business productivity by defining, implementing, and managing strategic plans while adhering to compliance objectives; efficiently led and supported learning and quality needs as the organization expanded into new state markets

   Successfully established an executive leadership program which was delivered to 500+ managers and staff; achieved a satisfaction rating of 4.9 out of 5 for program effectiveness

   Team leader who monitored hiring practices and maintained alliance to competency models and behavioral traits; spearheaded development of a competency model which led to employment of 1000 workers in one year; improved talent and succession plans which reduced attrition by 70%

Director of Training, Quality and Instructional Design                                                        01/2004 C 07/2006

Convergys Corporation ▪ Jacksonville, FL

   Demonstrated exceptional leadership qualities while overseeing 200+ global employees in outsourced talent management, quality, and education; skillfully directed large budgets to financial Return On Investment

   Vital member accountable for service implementation and modification; international training, instructional design, training delivery, quality, analytics, and performance standards

   Effectively monitored process improvement through Six Sigma methodology; supported outsourced HR education and quality audit needs for 120,000+ agents in over 50 global sites

   Displayed excellent communication skills while building and maintaining strong client relationships

Director of Education Services, Business Outsourcing                                                       00/2002 C 00/2004

VeriSign ▪ Savannah, GA

   Dedicated leader who proficiently managed team of Project and Program Managers, Trainers, and Quality Specialists; successfully improved Company process model and developed audit process to comply with SAS70 and ISO standards

   Increased revenue and maintained 40% gross profit margins; key player who identified business strategy and policy for the division

   Expertly designed and implemented e-Learning solutions for clients and executive leadership programs; analyzed and distributed results of Corporate Climate Survey and followed-up on human transformation goals

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Previous Employment                                                        

Senior Director of Operations, Daleen Technologies ▪ Boca Raton, FL                                          1998 C 2002

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Computer /Technical Skills                                             

Software:                                        Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Project

Learning Management Systems:    Learning and Talent Management, SumTotal Talent Management Suite, Taleo/Learn.com, Cornerstone OnDemand, GeoLearn, Plateau, Saba, and WorkDay

Learning Design Tools:                  Standard desk top publishing, Mobile Learning Authoring, Mobile Management, Virtual World, Performance Simulation, Workforce Analytics integration, and Immersive Learning

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Professional Affiliations                                                 

National Member, American Society of Training and Development

National Member, Bersin & Associates

Director Member/Summit Speaker, Operations and Learning Special Interest Group, HROA

Member of Governance Board, CLO

Former Member of the Board of Directors, Coastal Workforce Advisory Board, 2009-2010

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Education & Professional Development                       

Executive Writers Online Program, University of California, Los Angeles ▪ Los Angeles, CA                     2009

Master of Health Service Administration, Strayer University ▪ Tampa, FL                                                  2009

Bachelor of Arts in English, McMaster University ▪ Hamilton, ON Canada                                                 2003

Additional Training

Six Sigma Black Belt Certification Program, 2009 ▪ Development Dimensions International (DDI)

Certified Trainer, Behavioral Interviewing, 2007

Franklin Covey, 7 Habits of Highly Effective People Facilitator Certification, 2003

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com

  

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

This letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as [Human Resource and Learning Specialist] within your organization. I bring valuable experience and training which makes me an excellent match for your advertised position.

 

You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in all aspects of human resources, talent management, learning initiatives, program development, and business process outsourcing are some of my strengths.

 

I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.

 

Sincerely,

 

 

 

Arlene DeMita

 

Enclosure