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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient professional eager to contribute automotive industry expertise as well as strong service consultation skills and management talents toward actively supporting an organization in maximizing performance.

 

profile

 

  • offer solid and progressive automotive service consultation and departmental management experience, with a proven track record of improving service department operations by providing high quality repairs and service to build customer loyalty.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • demonstrate strong abilities in handling multiple tasks simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.

professional experience

 

service consultant wayne mazda-hyundai                                                                                              2009-present

  • sharp business acumen and experience in managing broad scope of service operations, from up selling dealership service, customer service and drafting service orders to scheduling appointments, consulting/advising clients of service recommendations and promoting customer survey participation.
  • consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.

 

service consultant paul miller honda                                                                                                               2008

  • effectively managed a wide variety of service activities and functions, including writing service orders, dispatching and tracking all in-shop repairs.
  • successfully up-sold repair/service operations to generate high volume growth and revenue.
  • provided exceptional customer service by quickly reviewing and resolving complains and discrepancies.

 

service advisor grecco lincoln-mercury-mazda-honda, inc.                                                                            2001-2008

  • actively served as service advisor to all clientele, providing a favorable repair experience, advising on needed/optional services and updating clients on repair status.
  • successfully drafted service orders, dispatched work, and tracked progress to ensure timely completion.
  • rewarded lincoln-mercury premier status mazda presidents award for exceptional on-the-job performance.

 

service manager porsche-audi-vw-mazda essex sports cars, inc.                                                        1997-2001

  • responsible for managing service administration for multi-line franchise, including all service operations, client issue resolution and work flow management.
  • served as liaison between dealership and manufacturers to ensure quality products and services.
  • effectively maintained top national rankings for porsche and audi.

 

service consultant flemington porsche-audi-vw-bmw                                                                                    1997

  • successfully spearhead all daily operations of porsche and audi lines, including the coordination of appointment scheduling, customer write-ups and repair tracking.

 

assistant service manager michael dodge, inc.                                                                                       1995-1997

  • cost-efficiently maintained departmental operations and personnel development, ensuring work-place efficiency and profitability.

 

assistant service manager grecco mazda, inc.                                                                                       1990-1995

  • proficiently handled customer relations, handling client concerns with care and efficiency to ensure satisfaction; achieved mazda presidents award for strong work ethic.

 

professional education

 

computer programming training union county technical institute scotch plains, nj                                   1982

liberal arts pace college new york, ny                                                                                                          1970

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