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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute automotive industry expertise as well as strong service consultation skills and management talents toward actively supporting an organization in maximizing performance.
profile
- offer solid and progressive automotive service consultation and departmental management experience, with a proven track record of improving service department operations by providing high quality repairs and service to build customer loyalty.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- demonstrate strong abilities in handling multiple tasks simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
professional experience
service consultant wayne mazda-hyundai 2009-present
- sharp business acumen and experience in managing broad scope of service operations, from up selling dealership service, customer service and drafting service orders to scheduling appointments, consulting/advising clients of service recommendations and promoting customer survey participation.
- consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
service consultant paul miller honda 2008
- effectively managed a wide variety of service activities and functions, including writing service orders, dispatching and tracking all in-shop repairs.
- successfully up-sold repair/service operations to generate high volume growth and revenue.
- provided exceptional customer service by quickly reviewing and resolving complains and discrepancies.
service advisor grecco lincoln-mercury-mazda-honda, inc. 2001-2008
- actively served as service advisor to all clientele, providing a favorable repair experience, advising on needed/optional services and updating clients on repair status.
- successfully drafted service orders, dispatched work, and tracked progress to ensure timely completion.
- rewarded lincoln-mercury premier status mazda presidents award for exceptional on-the-job performance.
service manager porsche-audi-vw-mazda essex sports cars, inc. 1997-2001
- responsible for managing service administration for multi-line franchise, including all service operations, client issue resolution and work flow management.
- served as liaison between dealership and manufacturers to ensure quality products and services.
- effectively maintained top national rankings for porsche and audi.
service consultant flemington porsche-audi-vw-bmw 1997
- successfully spearhead all daily operations of porsche and audi lines, including the coordination of appointment scheduling, customer write-ups and repair tracking.
assistant service manager michael dodge, inc. 1995-1997
- cost-efficiently maintained departmental operations and personnel development, ensuring work-place efficiency and profitability.
assistant service manager grecco mazda, inc. 1990-1995
- proficiently handled customer relations, handling client concerns with care and efficiency to ensure satisfaction; achieved mazda presidents award for strong work ethic.
professional education
computer programming training union county technical institute scotch plains, nj 1982
liberal arts pace college new york, ny 1970
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