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Yyyyyy x. yyyyyy                 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                   abc@xyz.com

 

Career Objective                                                                                            

Results-driven Claims Supervisor eager to contribute expertise, as well as dynamic management and negotiation skills toward actively supporting a progressive organization in optimizing performance.

 

Profile                                                                                                              

Ø  Offer over 10 years progressive experience in claims examination, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Professional Experience                                                                               

Anchor Claims Services, Inc. - San Diego, CA                                                                1996-2008

Claims Supervisor (1998-2008)

  Promoted to contribute dynamic leadership skills in managing 15 staff members, while reporting directly to the Vice President of Claims.

  Proficiently performed diverse activities ranging from recruiting, hiring and performance evaluation to responding to all Dept. of Insurance inquiries and handling all complaint calls.

  Consistently kept loss ratio down by conducting comprehensive review and analysis of daily workflow.

  Relied upon to lend expertise in guiding staff members and developing training materials and programs for staff based upon their individual skill levels and goals.

  Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  Supported adjusters in reviewing and approving estimates in Mitchell UltraMate 6.5 for settlement of claims.

Claims Examiner (1996-1998)

  Applied solid industry expertise in handling first (including all theft losses) and third party claims, working closely with SIU and subrogation units. 

  Maintained full accountability for managing the dispatch unit and all direct repair shops and their contracts, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

  Exhibited advanced communication skills in appearing and participating in all small claims court trials for the company.

 

Green Bus Lines - Jamaica, NY                                                                                      1995-1996

Claims Examiner

  Investigated and settled bodily injury, slip & fall and no-fault/personal injury protection claims, contributing sharp analytical and negotiation skills.

  Proactively built and established key relationships and liaised effectively with claimants, attorneys and providers.

  Attended trials, depositions, small claims court trials, mediations and settlement conferences.

 

Prior Experience

 

Claims Examiner, Warner Claims Services - Fairlawn, NJ           

Claims Examiner, Computer Sciences Corporation - Parsippany, NJ

 

Education & Professional Training                                                            

Bachelor of Science in Business Administration - Mercy College (New York)

UltraMate 6.5 Certificate - Mitchell University

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