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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused mba candidate specializing in hospitality & tourism management eager to offer experience directing strong teams, developing strategic programs, cost-effectively monitoring budgets, and providing world-class customer service toward maximizing an employer s bottom-line performance.

 

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core competencies

 

customer service                        project management                     regulatory compliance               process improvement

hr / business support              training / development              workflow prioritization              relationship management

team building / coaching        budget / expense control           business communications         strategic analysis / planning

 

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education

 

m.b.a. (projected 2011, hospitality & tourism management emphasis)                                                          strayer university

b.a., english (graduated 2000)                                                                                                                            bowie state university

 

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professional synopsis

 

compass, silver spring, md                                                                                                                                                    2010 c present

 

customized employment program developer

         utilize broad scope of business acumen toward designing and implementing customized employment plans, job strategies, and key goals for individuals, staff, and care providers which are instrumental in maximizing success.

         conduct document audits to monitor accuracy, timeliness, and compliance with company policy and federal standards.

         direct solutions-focused project support members and house managers, and prioritize tasks to meet objectives.

         apply creative talents toward locating community jobs for developmentally disabled individuals, including creating employment strategies and executing social activities for meaningful day experiences for 35 individuals.

 

melwood horticultural center, upper marlboro, md                                                                                                     2009 c 2010

 

skills instructor (2009 c 2010)

         supervised 8 individuals within designated work sites, including successfully designing employee development curriculum models for instructor use while marketing employment skills training programs to area employers.

         inspected and evaluated work of custodial employees to ensure adherence to strict government standards.

         planned and organized cross-training opportunities to teach individuals skills across multiple departments.

         cultivated valuable relationships with management and organizational staff, minimized employee turnover, and provided coaching and training that resulted in staff recognition and promotions for 2 employees.

 

training counselor (2009)

         prepared 30 adults with disabilities for successful employment by conducting mock interviews, performing career searches, and assisting individuals develop resumes and presentation skills, along with serving as a mediator and negotiator for disputes between individuals and staff members, and addressing sensitive hr issues with diplomacy.

         remained current on employment trends and economic developments that affected target population.

 

national medical association, washington, dc                                                                                                                 2008 c 2009

 

publications assistant

         collaborated in the formatting, production, and development of content for the nma s journal with 40,000 subscribers, including organizing and releasing request for proposals and maintaining 5 high-volume databases.

         oversaw department convention budgets and cost-effectively selected vendors to remain under association budgets.

         expertly analyzed, proofread, and edited publishing contracts and internal policies.

 

national association of college & university attorneys, washington, dc                                                               2001 c 2007

 

membership & administrative services assistant

         built and sustained superior customer service as a primary contact for members on eligibility requirements, benefits, and policies, along with attaining a 97% retention rate for 3 consecutive years due to excellence in member relations.

         tracked all facets of membership statistics, trends, and annual conference sponsorships in a membership database, along with preparing agenda items and analyzing departmental records for staff and executive board meetings.

         selected colleges and universities to market products and services, and sent promotional materials for distribution.

         organized catering logistics for staff retreats, office meetings, and board meetings.

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