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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicatoradministrative professional customer support specialist

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

  • offer six years of solid and progressive administrative experience, including expertise in sales/marketing support, office administration and customer service.
  • demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and accounting functions.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • contribute proactive planning, developing, and implementing of sales campaigns and promotions to expand clientele base.
  • proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.

key achievements

 

customer service

  • over 19 years of experience in client-focused industries focused on delivering world class customer service.
  • provide individualized consultation to potential clients, educating them of company products, services and customized plans.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

administrative support

  • effectively handled all general office responsibilities, including handling all incoming calls, preparing outgoing mail, maintaining filing system, and manage company database.
  • strategically scheduled high-volume appointments to maximize use of time and resources while meeting client needs.
  • managed a broad range of financial operations, including preparing payroll, administered employees benefits and handling 401k loan and distributions. 
  • technically proficient in microsoft word, excel, outlook, basic quickbooks; type 50 wpm.

professional experience

 

employee benefits consultant assistant kdp retirement plan service, inc.                                     2007-2008

 

data entry/quality control compulit, inc.                                                                                                       1999-2002

 

customer service/cashier d & w food centers, inc.                                                                         1998-1999

 

assistant to hr manager/payroll clerk columbia travel & tours, inc.                                   1996-1998

 

secretarial instructor st. joseph s college                                                                                       1992-1996

 

administrative support skilllmaster training center                                                                      1991-1996

 

professional education

 

bachelor in business education polytechnic university philippines                                                           1991

 

certified bronze level act workkeys assessments

applied mathematics, locating information, and reading for information.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicatoradministrative professional customer support specialist

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an administrative assistant capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in business support, office administration and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, organization, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

stella gilbert

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