yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile banking professional eager to contribute broad-scope management experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• offer over 20 years of solid and progressive bank management experience, including expertise within financial sales operations, personnel development and customer service capacities.
• in depth expertise in client-focused banking positions focused on delivering world class customer service.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• recognized as self motivated, highly talented, creative thinker and troubleshooter.
• proven ability to identify and resolve intricate client problems, while maintaining customer loyalty and satisfaction.

professional experience

 

financial center manager washington mutual bank/chase bank                                                            2003-present

• sharp business acumen and experience in managing broad scope of operations, from sales/marketing and customer service to business development and accounting/finance.
• spearhead new branch opening, successfully introducing wamu to the new york market, handling construction, initial marketing, business development, and staffing operations.
• successfully steer sales operations to generate high volume growth and revenue on behalf of company.

 

assistant branch manager dime savings bank of williamsburgh                                                                 2002-2003

  hand-selected to lead under-performing bronx branch to increase productivity and audit scores, effectively improved audit scores from failing to 2^nd highest in region and increased deposit base by $2m in six weeks.

 

client service officer/assistant manager jp morgan chase & company                                                        1998-2001

  spearheaded both internal and external client-related business operations, including brokerage, investment and retirement account openings.

• effectively hired, trained and directed client service staff and actively collaborated in human resource operation functions such as training new hires, evaluating performance and providing guidance/mentoring.

  successfully initiated weekly deployment meetings with service and sales staff, effectively bridging departmental gaps, while boosting productivity and personnel contributions.

 

client associate manager jp morgan chase & company                                                                               1996-1998

  actively developed innovative new business procedures, effectively enhancing daily work functions.

  tasked with branch opening and closing responsibilities, held branch keys.

 

operations assistant jp morgan chase & company                                                                                      1994-1996

  responsible for conducting branch audits, overseeing all bookkeeping operations and ensuring compliance with bank policy.

 

head teller jp morgan chase & company                                                                                                     1992-1994

  effectively managed a broad range of operations, from monitoring branch cash supply and setting vault alarm to coordinating staff schedules and preparing branch proof records.

 

assistant head teller jp morgan chase & company                                                                                     1991-1992

paying & receiving teller jp morgan chase & company                                                                              1989-1991

co-manager lane bryant                                                                                                                              1988-1989

showroom manager ktz apparel associates                                                                                               1986-1988

 

professional education

 

associates of applied science in fashion merchandising/marketing fashion institute of technology                1988

certified notary public ▪ nys life & health insurance license ▪ six sigma green belt certification