yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                             xxx-xxx-xxxx [c]    707.557.4676 [h]

abc@xyz.com

 

seeking a challenging position in healthcare operations/administration that utilizes my strong experience and extensive background while offering room for advancement.

 

 

career profile

ø  upcoming doctorate degree, as well as m.p.a. with healthcare emphasis and b.a. in health services administration.

ø  over 11 years of healthcare and management experience.

ø  extensive familiarity with project management, analysis and evaluations.

ø  results-oriented with emphasis on obtaining full utilization of resources to achieve goals and objectives.

ø  proven capacity in statistical reporting and workforce needs development.

ø  manage employee performance, conduct performance counseling and assess industry trends.

ø  strong focus on exceptional customer service, quality and meeting objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  enthusiastic team player.

ø  proficient in advanced software applications including microsoft office suite, wordperfect, lotus notes,  hi-fi, tsousers, otrs and filemaker pro.

 

 

professional experience

kaiser permanente, city, state                                                                                                   2000 - present

project analyst, 2007 - present

       promoted to compile, verify and maintain numerous statistical reports for counseling care-outside services.

       serve in analytical support and quality control roles for corporate project teams.

       develop alternative solutions for project events and workforce issues.

       supplement office manager in staff supervision role.

 

learning specialist/staffing, 2007

       advanced to evaluate new employee and student intern performance/professional development for the medicine/cardiology/sub-specialty areas.

       managed staff of 46 medical assistants and on-call personnel.

       constantly upgrade training and performance of team.

       scheduled and assigned employees where needed.

 

appointment supply coordinator, 2006 - 2007

       performed critical supporting role analyzing access shortages and appointments for medicine/cardiology/nephrology/hospital departments.

       delivered critical material analytical support while analyzing daily appointment availability.

       successfully staffed urgent care and hypertension clinics.

       maintained master calendar for 66 healthcare providers.

 

industrial reporter, 2002 - 2006

       assigned to occupational health area to establish working partnerships with insurance companies, employers organizations and staff.

       tracked physician first reports and supplemental reports.

       managed positive committee to plan events and celebrations.

       served as union steward to increase clinic efficiency, counsel employees and resolve issues.

 

 

yyyyyy x. yyyyyy

page two

 

 

 

quality assurance auditor, 2001- 2002

       assigned to business office to generate documentation from emergency room reports, hfca 1500 statements and customer account.

       consulted with patients and family members.

 

financial counselor, 2000 - 2001

       recruited to determine payments and assistance via interview with non-kaiser members.

       established and nurtured working relationships with local shelters and social workers.

       streamlined internal processes to eliminate problems and improve efficiency.

 

 

 

certification

six sigma green belt

wic breastfeeding peer counselor

 

 

 

earlier background

prior to 2000, served in capacity of processing enrollments for financial assistance with general electric capital and served as administrative assistant/customer service representative, american home shield.  in these positions, coordinated corporate human resources for staffing purposes and performed customer service tasks with area call center.

 

 

 

competencies

trainer, presentation/facilitation, focus groups, appeals and grievances, hmo/ppo contract language, project management, customer service, team-building, crisis intervention, consensus and issue resolution & corrective action, event planning, peer evaluation technique

 

 

 

education

argosy university, emeryville, ca

doctorate of education, in progress

 

university of san francisco, san francisco, ca

master of public administration, healthcare emphasis

 

st. mary s college of california, moraga, ca

bachelor of arts, health services administration

 

 

 

professional development

effective leadership, time management, grant writing, dialogue, negotiation, conflict management, work place safety, union partnership, labor management

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                             xxx-xxx-xxxx [c]    707.557.4676 [h]

abc@xyz.com

           

cover letter text

 

date

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a healthcare administration capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include an upcoming doctorate, a m.p.a, healthcare emphasis, a b.a., healthcare administration and over 12 years of relevant experience.  to complement this background, i possess demonstrated expertise in healthcare project management, operations, analysis, workforce needs, medical personnel training and performance counseling, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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