RUSSELL BARFIELD

6815 Idlebrook Lane NE t Xxxxxx XXXXXX  xxxxxx t  (xxx-xxx-xxxx t abc@xyz.com

 

Senior Level Telecommunications Leader

Highly Regarded Telecom Operations Professional with over 20+ years of direct experience in the telecommunications industry.  Expertise in system optimization and analyzing network statistical data.  Track record of managing internal and external clients with the ability to identify functionality issues and provide solutions.  Reputation as an effective and progressive leader with the ability to drive corporate initxxxxxxtives and provide outstanding results.

 

Professional Profile

w Proficient problem solver who conceptualizes business and technical perspectives to develop workable solutions.

w Provide strategic planning for design initxxxxxxtives; integrate testing and service configuration, hardware and software upgrades and solutions to meet system performance objectives.

w Motivated self-starter with a reputation for dedication to detail, and ability to encourage buy in from staff and peers.

w Hands-on knowledge of infrastructure and functionality; drive continuous coverage, capacity and quality objectives in a timely and cost-effective manner.

 

Professional History

 

Qwest(2005 to Present) - LNO Manager for Design Services and 911 Services

w  Ensured relxxxxxxbility and functionality for statewide Xxxxxx 911 system; provided verification testing and Tier II support and troubleshooting for state police department.

w  Oversaw day to day activities for 65 technicxxxxxxns, provided leadership, training and mentoring for union represented employees and ensured the highest standards of performance, quality control, OSHA complxxxxxxnce, customer service and  support.

w  Designated repair assignments for all business customer products including; DS1, through Sonic Level, DSL, VDSL, VOIP and design services for cable repair and  maintenance. 

w  Work with network leaders to respond and resolve service escalations in a timely manner; achieved highest CTS scores in the state.

 

Knology   (2003 to 2005) - Senior PON Transmission Technicxxxxxxn

w  Managed route mapping for Nortel 192 and Cisco 192, and bandwidths of over 6 Nodes.

w  Ensured infrastructure relxxxxxxbility for emergency routing of over 9000 911 paths, managed engineer installations and overbuild assignments.

 

Talk America  (2002 to 2003) - Senior Network Operations Switch Provisioning & Collections Team Lead 

w  Accountable for resolving all Tier III  and Tier IV calls, assigned adds, moves and changes requests, and resolved technical issues for LEC s, RBOC s, and IXC s systems.

w  Provided technical training for entry level technicxxxxxxns and senior management, and provided assistance in other departments as needed.

 

Intermedxxxxxxte Communications/ WorldCom     (2000 to 2001) - Regional Field Operations Manager

w  Managed departmental operations budget and provided customer support for clients including; network expansions, service orders, and service repair requests.

w  Oversaw employee development efforts, designed performance and development plans to ensure training benchmarks and ensured that the highest levels of customer service were achieved at all times.

 

 

RUSSELL BARFIELD

6815 Idlebrook Lane NE t Xxxxxx XXXXXX  xxxxxx t  (xxx-xxx-xxxx t abc@xyz.com

Page 2

 

AT&T (1997 to 2000)

Local Services - Broadband Wireless (1998 to 2000) - Regional Field Operations Manager

AT&T Local Services NOET   (1997 to 1998) - Technical Training Manager

TCG Quality Assurance Acceptance Group (1997 to 1998) - Senior QAAG Analyst

w  Began tenure with AT&T as a Senior QA analyst and ensured that product/service installation was operating at optimum levels before billing the customer for the final product; verified systems and facilities were in complxxxxxxnce with engineering standards for DS0s, DS1, and DS3s.

w  Completed engineering and route mapping, time slotting and product training for Nortel OC-3 Express, OC-12, and OC-48 systems, Lucent DDM-1000, 2000 OC-3, OC-12, and OC-48.

w  Gained additional responsibilities as Technical Training Manager and delivered instruction on; Lucent OC48, 12, 3 and DDM1000 s, Nortel OC192, 48, 12, 3, TITAN 5500,532,  AT&T DACS4, 2 VF testing, two wire and four circuit testing, MAX-8, ICX channel banks and DEXS. 

w  Gained promotion to Regional Field Operations Manager (1998) and performed site surveys for PSS and DSS.

w  Provided customer support, engineered build outs, managed contractor relations during installs and oversaw implementation of the correct process flow for client training programs.

w  Managed deployment of radio systems to include 38Ghz - 2Ghz, Harris and P-COM radios products.

 

ICG (1996 to 1997) C Senior Lead Technicxxxxxxn

w  Oversaw day to day operations, training, support and general supervision for 20 technicxxxxxxns in ICG s busiest POP location; interacted with client base to provide support, test and troubleshoot circuits; DS0, DSS, DS1, and DS3 circuits.

w  Managed companies NCC in clearing of all alarms in the network and loaded data for turn-up of SS7 links.

 

Additional Related Positions

 

WorldCom/LDDS (Formerly WILTEL) (1994 to 1996) C Technicxxxxxxn III Supervisor

WILTEL (1991 to 1994) - Technicxxxxxxn III

WILTEL (1990 to 1991) - Regional Flex Tech II

 

Education and Military Service

 

Wadena Technical College (1990) - Telecommunications Electronics/ AA

 

United States Army/CXXXXXX (1985 to 1999) - Radio Electronics DCO / Presidentxxxxxxl Communications

Led operations for the Mystic Star Communication Relay Center, coordinated with Andrews Air Force Base to maintain communications for air missions for the President of the United States, government officxxxxxxls, and the U.S. Air Force, both on a secure and unsecured basis.

 

U.S. Army Signal Corps (1985 to 1986)

 

 

 

 

RUSSELL BARFIELD

6815 Idlebrook Lane NE t Xxxxxx XXXXXX  xxxxxx t  (xxx-xxx-xxxx t abc@xyz.com

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as a Telecommunications Management Leader, and am ready to take on new responsibilities and challenges.  Please accept this letter and resume as application for the position of <position here> with <company here>.  After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match. 

 

I am seeking a handle a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises.  I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initxxxxxxtives that result in a higher level of relxxxxxxbility and customer satisfaction.

 

My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes.  The technical expertise I have to offer, along with the ability to support the growth and development of the individuals on my team, seems to fit the qualities that you are seeking in a candidate for the position of <position here>.

 

The accompanying resume can give you an overview of my potentxxxxxxl for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficxxxxxxl for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

Sincerely,