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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ (xxx-xxx-xxxx ▪ abc@xyz.com

 

Career Objective

 

Results-driven, detail-oriented professional desiring a challenging role in IT Management or Project Management capacity within a dynamic and successfully progressive organization where previous experience can merge toward the active achievement of exciting new business opportunities for continual organizational growth.

 

Profile

 

Operational Support Expertise

  Offer over 10 years of solid combined experience within Information Technology Management, Operational Support, and Systems Design / Development roles, including extensive expertise in Training / Development, Budgeting / Planning, Project Management / Administration, and Client Relations capacities.

   Demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining a consistently commendable professional work ethic.

  Skillful in setting executive-level goals and developing technical action plans as well as consistently exhibiting exceptional self-reliance toward achieving excellence in all professional endeavors.

  Contribute exceptional success in promoting cross-functional teams, including expressing clear operational objectives, presenting dynamic solutions to increase job performance success, and striving to achieve win-win business situations.

 

Information Technology Expertise

  Expert at providing profitable client-based needs analysis assessment and successful interpersonal relationship-building techniques to achieve outstanding operational results.

  Contribute precise problem-solving proficiencies, sharp troubleshooting abilities, and excellent written and verbal communication skills to any professional information technology environment.

  Adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.

  Apply dynamic and resourceful vendor negotiations to achieve optimal hardware, software, and network-based IT solutions.

 

Professional Experience

 

Senior Network Communications Manager

CSK Auto, Inc.                                                                                                                              2004 C 2008

  Maintained responsibility for overseeing the successful daily operations of Network, Security, and Telecommunications departments supporting over 14,000 employees in over 1,300 locations nationwide for the second largest automotive aftermarket retailer in the United States.

  Optimally performed the recruiting, hiring, training / development, and supervising of a highly-skilled and resourceful seven-member network engineering and technical team.

  Contributed proactive leadership skills by conducting personnel-based weekly meetings and individual evaluations to improve overall communication measures, encourage valuable staff feedback, and develop balanced and informed team members capable of handling critical IT situations.

  Provided exceptional management of a $3.5-million annual operating budget, including reducing expenditures by $750,000 within one year through long-distance contract negotiations of projects that increased overall operational capacity while lowering maintenance expenses and outsourcing initiatives.

  Proficiently supervised necessary 24 / 7 / 365 help desk activities, along with performing communications billing and auditing, network and systems support, contract negotiations, and service delivery tasks.

  Effectively implemented various networking and telecommunication projects, including overseeing activities pertaining to Enterprise VolP, as well as completing a strategic long-distance and WAN conversion which saved over $450,000 per year and actively assisting with a 1,200-site WAN upgrade.

  Proactively performed various perimeter security infrastructure redesigns and consolidations which delivered a sizable annual savings of $100,000 while increasing overall business transactions capacity by 2,000%.

  Successfully provided operational support for Security Management (SOX, PCI, CISP) activities, such as performing accurate IDS / IPS Integration, essential wireless security efforts, and cost-effective and resourceful problem resolution and incident response.

Yyyyyy x. yyyyyy

(xxx-xxx-xxxx ▪ Page Two

 

Professional Experience (continued)

 

IT Specialist

IBM Global Services                                                                                                                      2000 C 2004

  Led a qualified team of up to seven specialists in the superior network consulting, design, installation, and maintenance of network hardware and software within a global consulting business focused on solution-selling for medium-sized business entries and private sector clients.

  Delivered cost-effective organizational solutions for both customers and company, including providing optimal sales support, innovative solutions development, and efficient service delivery.

  Saved over $200,000 within the first year of operation of a new LAN / WAN and perimeter network architecture implementation for a small government agency to secure a beneficial transition from state- and county-based IT support.

  Successfully served as a proficient lead architect for the major installation of Call Manager and Cisco AVVID technology within a global financial services corporation, along with facilitating the valuable installation of over 1,500 handsets and a LAN / WAN / PSTN / Messaging infrastructure.

  Performed the optimal design and implementation of an IP telephony solution for a global financial services corporation, including achieving an initial client savings of $27,000 and projected savings of approximately $43,000 per month upon solution completion.

 

~ Additional Information Technology Roles ~

 

System Administrator, Sonora and Company, LLC                                                                       1999 C 2000

Network Specialist, CB Richard Ellis                                                                                           1998 C 1999

 

Supplementary Professional Experience

 

Sales Engineer

DPSciences                                                                                                                                              2008

  Strategically launched an innovative new market by effectively targeting potential clients, conducting needs assessments, and presenting innovative solutions generating high-volume sales for a high-profile value-added reseller specializing in Telecommunications, Network Infrastructure, and Security Services.

  Successfully interfaced with customers and vendors to provide valuable multifaceted solutions regarding networking, telecommunications, security, and compliance initiatives, as well as maintain tactical associations pertaining to outsourcing and managed services.

  Contributed to the optimal establishment of company-based presence within the Phoenix area market by securing beneficial new account relationships and performing proactive cold calling and operational positioning.

 

Key Technical Skills and Certifications

 

Technical Skills

IP Telephony ▪ Telecommunications ▪ LAN / WAN / PTSN ▪ Enterprise VolP

SOX ▪ PCI ▪ CISP ▪ Cisco AVVID ▪ PBX Replacement ▪ Firewalls ▪ Microsoft Servers ▪ Storage Technologies

 

Certifications

Cisco-Certified Network Associate Cisco-Certified Design Associate Microsoft-Certified Professional

 

Education and Community Service

 

Bachelor of Science in Business Administration (In Progress)                                   University of Phoenix

 

Bachelor of Science in Information Technology                                                       University of Phoenix

 

Associates of Arts and Sciences in Electrical Engineering Technology                ITT Technical Institute

 

Volunteer

Salvation Army ▪ Phoenix-Area Rescue Mission ▪ Youth Outreach Programs

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