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yyyyyy x. yyyyyy 910 pennsylvania #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it administrator assignment in the network services or telecommunications sector.
career profile
ø over 15 years of intensive technological and administrative experience.
ø extensive professional training.
ø skilled in network design, implementation, systems diagnosis and correction.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø strong abilities in software troubleshooting and correction.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø proficient in use of definity g3si/g3r, intuity audix, cisco cm 4.1/6.1, unity, ipcc, icnd 1 & 2, cipt 1 & 2, imac and voip.
professional experience
state street bank and trust 1995 - 2009
network engineer (2007-2009)
promoted to plan and implement voip system architecture and call clusters for north america.
administered voice systems and change control for voice and data.
designed and executed business solutions, process design and data center design.
telecom analyst (1999-2006)
advanced to serve as system administrator for avaya voice systems.
planned and implemented circuit capacity for telco and voice systems.
performed disaster recovery, design of cisco cm cluster and migration.
project manager for installation and support of 6 a/v rooms.
delivered call manager administration and support.
facility planner (1995-1999)
recruited to coordinate company relocation to new facility including avaya platforms/associated systems.
performed offsite document management, center support and administration.
education
cisco systems
call manager administration for cm4.1 and 6.1, unity administration, ipcc administration, icnd 1&2, cipt 1&2
tru systems
call detail reporting system administration course
avaya university
system administration for definity g3si & g3r, intuity audix administration, call center administration
richland college, dallas, tx
general studies, 1986-1987
baylor university, waco, tx
general studies, 1984-1986
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