Operations Management       Administrative Operations      Client Relations

Team Building/Leadership    Project Administration             Inventory/Assets Management

 

Ø  Extensive management/administrative experience with military encompassing broad-scope management of operations and resources.

Ø  Excel in training, developing and directing high-performance teams; have spearheaded numerous training initiatives, equipping staff with tools and resources for maximizing performance.

Ø  Dynamic communication, negotiation, liaising, and problem solving skills.

Ø  Highly effective in strategically planning, coordinating and steering operations/projects to optimize use of time and resources, boost productivity/efficiency, maximize customer service, and meet critical deadlines.

 

 

Operations Management

  Strategically drive tactical operations, from resource planning/coordination and safety reporting through execution, to ensure achievement of critical missions spanning capture and analysis of HSE statics, property administration, and incident/accident rates.

  Contribute dynamic leadership skills toward training, developing and directing top-performing personnel supporting wide areas of operations.

  Apply sharp administrative skill toward generating data and developing/maintaining detailed records.

  Oversee safety initiatives, including control and maintenance of accident rates and tracking process improvements, vital to optimizing operational performance.

  Demonstrate sharp analytical and troubleshooting skills in thoroughly assessing and resolving complex operational and technical issues.

  Ensure administrative service desk meets organizational standards, adhering to SOP and SOW to complete service orders.

 

Inventory Control

  Directed sub contractor staff to ensure compliance with maintenance, safety, and cleanliness guidelines; process requisitions and track supply inventory for billeting storeroom.

  Ensured service orders for living quarters were completed by deadline through collaboration with the operations service desk.

 

Administrative Support

  Respond to customer inquiries to provide information on products and services, cancel/create accounts, and deliver confidential information; resolve/monitor service or billing complaints.

  Streamline operations by preparing daily reports and maintaining communication with corporate office while tracking customer accounts in a database.

  Recommend process improvements in products, packaging, shipping, service, or billing methods to maximize efficiency and prevent future issues.

  Prepared patients for medical screening, requisitioned supplies, arranged hospitalizations as needed, and archived/filed patient records.

  Notified patients of lab results and prepared transfer documentation at patient or doctor request.

 

 

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HSE Associate Coordinator; Joint Base-Balad, Iraq                                               08/2010-Present

Operations Specialist KBR; Joint Base-Balad, Iraq                                                 12/2008-08/2010

Billeting Technician KBR; Bucca, Iraq                                                                     03/2008-12/2008

C&D Couriers; Houston, TX                                                                                        11/2003-12/2007

Houston Physicians; Kingwood, TX                                                                           09/2002-08/2003

 

 

Bachelors of Science in Business Information Systems, Ashford University-San Diego, CA; Current

 

 

Loan Officer License, Champion Forest School of Real Estate

Six Sigma Yellow Belt, KBR Services

Certified Steam/Maximo Training, KBR Services

Certificate for Administrative Assistant, KBR Services

Express Certified, KBR Services