yyyyyy x. yyyyyy

(xxx-xxx-xxxx• abc@xyz.com

 

bilingual recent bachelor of applied science in hospitality administration graduate with related professional background eager to contribute talents toward supporting the bottom-line performance of a dynamic organization

profile of qualifications

 

• strong practical experience and academic training in food & beverage / event operations management
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and stellar reputation
• train and lead top-performing support teams; strategically  plan and coordinate workflow and human resources for optimal coverage while containing labor costs
• collaborate with corporate management, chefs, and staff members to consistently uphold high standards of quality; ensure a safe, clean, and sanitary environment
• implement and enforce standard operating procedures and company policies, as well as employee incentive programs and training materials
• sharp technical proficiencies including ms office and pos systems
• fluent in french / english; dynamic communication, presentation, and relationship management skills

education

bachelor of applied science in hospitality administration, southern new hampshire university, manchester, nh 2010

hotel, resort & restaurant administration diploma, canadore college, north bay, on                                    2009

 

~ professional certification ~

smart serve training certification

professional synopsis

 

event operations supervisor, new orleans marriott, new orleans, la                                                      2009 c 2010

• successfully oversaw all aspects of event operations department at this recently renovated luxury hotel located in the busy french quarter of new orleans
• worked closely with clients to identify and address individual needs and goals; actively participated in event planning meetings and collaborated with event planners to exceed guest expectations
• directed function room setup, inspected all facilities before and after events to ensure quality and accuracy, documented any issues in engineering logs, and adapted sets in line with last-minute program changes
• trained and led event operations associates in all job functions; additionally conducted monthly safety training sessions for all staff members

 

banquet server, porter & bartender, best western north bay hotel & conference centre, north bay, on 2008 c 2009

• expertly prepared banquet and meeting facilities for daily events; set up equipment and table placements
• efficiently and accurately served, ran, and cleared meals for guests; provided excellent customer service
• prepared and served alcoholic and non-alcoholic drinks

 

dining room, bistro & banquet server, the fairmont algonquin, st. andrews, nb                                summer 2007

• performed all opening and closing procedures for the bistro lounge and banquet facilities; prepared all necessary supplies and equipment for daily operations
• set up table placements, served and cleared guest meals, prepared and served drinks, and monitored and maintained appropriate inventory levels
• proactively liaised between customers and kitchen staff to ensure delivery of quality product and service vital to sustaining and growing business

 

~ community activity ~

volunteer, habitat for humanity, new orleans, la                                                                                        insert years

youth basketball coach, borden, on                                                                                                          2002 c 2004

yyyyyy x. yyyyyy

(xxx-xxx-xxxx• abc@xyz.com

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include solid hands-on experience as the event operations supervisor at the new orleans marriott, as well as f&b and banquet experience at best western north bay and the fairmont algonquin.  i excel at working with clients and staff to create memorable guest experiences that result in repeat business and customer referrals.  my unique blend of organizational, leadership, and customer service skills has consistently proven instrumental in my success at surpassing client expectations for daily service and special events.  to complement this background, i completed my bachelor of applied science in hospitality administration from southern new hampshire university, as well as an intensive three-year hotel, resort & restaurant administration program at canadore college.  i m fluent in english and french, and am adept at using software programs to help manage critical data.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert company name, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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